Renewal Powder

Yes, you can cancel your order as long if you haven't yet received a tracking number (which indicates that your order hasn't yet shipped).

Our Renewal Powder is made from cornstarch, a natural, non-toxic, and biodegradable ingredient that's gentle on your sex toys.

Using Renewal Powder helps maintain the quality and longevity of your toys, preventing bacterial and fungal growth, and keeping them feeling like new.

Simply sprinkle a generous amount of Renewal Powder onto the dry sleeve or toy. Make sure to cover the entire surface, and don't worry if it gets a bit messy.

Once you've got a good coating, just store your toy as usual.

Yes, our Renewal Powder is safe to use on toys made from silicone, RealSkin (TPE), and other non-porous materials, making it compatible with most sex toys.

When using a sleeve or toy that's been sprinkled with Renewal Powder, you can feel confident that it's safe for your skin.

The cornstarch-based formula is gentle and non-irritating, making it perfect for use with your favorite toys.

Once your package has been shipped, your tracking number will be sent to the email you used to order. You'll be able to watch your package's progress in real time. We aim to ship very quickly, but wait up to one full business day after ordering. If you still don't see your email, please check your spam folder and then contact support for assistance.

Standard shipment takes 2-5 days in 97%+ of cases. Please expect 3-5."2 day priority mail" is the name of a shipping service provided by UPS and is not a literal guarantee of exact shipping time. It generally takes 2 days (excluding 0-1 days of handling), but please be aware that it can take longer and that shipping speed is entirely out of our control. UPS is the responsible party. We are honest about estimated shipping times but exceptions do occur.Notes: For both options, occasional circumstances beyond our control may cause a delay in transit. Factors such as unforeseen weather conditions, natural disasters, customs clearance procedures, or logistical challenges in certain regions may impact the delivery schedule. "Days" refers to business days in all cases.

UPS ships 7 days a week. This means that if your order is placed before the shipping cut-off time (such that it ships before end-of-day Friday) and you order "2 day shipping", your package may be delivered by end-of-day Sunday. However, our warehouse does not ship on weekends, so if the package does not ship before the shipping cut-off time on Friday, the order will instead ship on Monday and would be delivered on ~Wednesday. Ultimately shipping is out of our control and UPS is responsible for delivery times.

All orders that are ordered before 12pm EST will be fulfilled the same day. Orders after that will be fulfilled the next working day. So if you order at 1pm EST on a Friday, your order will be processed and fulfilled the next working day which is Monday.

Yes, we ship using a bubble mailer. The packaging does not display any branding or company information, only your shipping details are externally visible.

We can still update your shipping address only if your package hasn't yet been shipped. If you already received a tracking number, it's too late. Please contact us for assistance.

Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Our official return policy is here.